Refund policy

Due to the nature of our luxury extensions and hygiene standards, all sales are final. We do not offer refunds or exchanges once orders have been processed.

All hair is carefully inspected before shipping to ensure top-tier quality, accurate length, and correct texture. If you believe your order was received damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@timelesshairbykimmi.com with your order number and clear photos.

If the error is determined to be on our end, we will gladly offer store credit or a replacement for the affected product.

Timeless Hair by Kimmi is not responsible for lost, stolen, or incorrectly delivered packages due to address errors. Please double-check your shipping information at checkout.

By placing an order, you agree to these terms.